Cancellation & Refund Policy

EasyLife premium résumé designs are a digital product that is unlocked immediately after purchase. Your rights depend on where you live — this policy covers both consumers in the EU/EEA and customers elsewhere.

Immediate access

When you buy the premium designs, you get access right away — the designs unlock in your browser and you receive an unlock link by email. At checkout you confirm that you understand this is a digital product with immediate access.

Consumers in the EU/EEA — right of withdrawal

If you are a consumer resident in the European Union or the European Economic Area, you have a statutory right to withdraw from the contract within 14 days without giving any reason.

However, because this is digital content supplied immediately, your right of withdrawal expires once we begin performance after you have (a) expressly consented to the immediate provision and (b) acknowledged that you thereby lose your right of withdrawal (§ 356 (5) of the German Civil Code / Art. 16(m) of Directive 2011/83/EU). You give this consent via the confirmation checkbox at checkout, and you receive a confirmation of the contract by email.

Before you have given that consent and provision has begun, you can withdraw by an unambiguous statement (e.g. an email) to: info@ezlife.de — Mathias Schwachhofer, EasyLife, Birkenstraße 2, 86836 Klosterlechfeld, Germany.

Customers outside the EU/EEA

If you are located outside the EU/EEA, the mandatory consumer-protection rules of your own country or region apply. Beyond those, our voluntary refund practice below applies.

Refunds (all customers)

Because the product is delivered instantly, purchases are generally final. That said, we want you to be happy with your purchase. If something goes wrong — for example, you were charged but the designs did not unlock, you experienced a technical problem, or you were charged in error — we will gladly issue a refund. Please contact us within 14 days of purchase at info@ezlife.de with the email address used at checkout and a short description of the issue.

How refunds are issued

Approved refunds are returned to your original payment method via Stripe, our payment processor. Depending on your bank or card issuer, it may take a few business days for the refund to appear.

Contact

Questions about a payment, cancellation or refund? Email us at info@ezlife.de.